Q & A

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  • Awesome Customer Service

    Created by Toni Tempel Navarro on

    I called with some questions about combining items to be shipped and purchasing a case of a different item. I had the extreme good luck to reach your Customer Service Representative, Renee. She was friendly and found the answers to my questions. She also shared a good deal of knowledge on additional products when our conversation revealed some of my gardening pitfalls. Then, when I placed my order, she noticed that the calculated shipping weight seemed to be unusually high, checked it, corrected it and saved me a bit on shipping costs. Very few CSRs these days embody such an enormous degree of helpfulness and consideration or are willing to go the extra distance to check something that’s automatically already done. I am so glad I stumbled across Planet Natural!

  • Author
  • #197065

    Eric Vinje

    Thanks Toni –

    It’s always nice to hear from a satisfied customer. Please consider letting Yelp and Google know how you feel.

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