Returns & Exchanges
100% Satisfaction Guarantee
We fully guarantee ALL of our products. If for some reason you are not happy with any item you purchase from PLANETNATURAL.com you may return or exchange it for a full refund. You don’t even need a receipt — we’ll have a record of your online purchase.
30-Day Return Policy
Product claims must be made within 30 days of purchase. The merchandise must be in its original condition and include all parts, accessories and packaging. Shipping and handling charges will be refunded only if the item is defective or shipped as a result of our error (damaged, defective, wrong item, etc.).
For your protection, we encourage you to send your return via FedEx or UPS. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company. You will receive the refund upon our receipt and inspection of the merchandise (usually within 24-48 hours).
Note: No online tracking information is available for packages shipped via US Mail.
Planet Natural Returns
1612 Gold Ave.
Bozeman, MT 59715
Quick Exchange Program
For the fastest service, call Customer Service at 800-289-6656 to request a Quick Exchange or simply place a new order online or by phone. We’ll ship your new item right away. We will have to charge you the purchase price, but once we receive your return, we’ll credit you for the cost of the original item.
Please feel free to contact our Customer Service Department with any questions at 1.800.289.6656 Mon-Fri, 8am to 5pm (MST), or e-mail: [email protected].