COMPOST TUMBLER - FAQ
When will my order ship?
• Orders normally ship within 2 business days. Once you place an order, you will receive an E-mail confirmation including your expected ship date. Once shipped, delivery can be expected in 2-5 business days.
How are orders shipped?
• Most items are sent using FedEx Home Delivery service. The Original model will arrive in two boxes (50-60 lbs each). The Compact and Back Porch models arrive one box each (60 lbs and 40 lbs, respectively).
Is assembly difficult?
• Not at all. Assembly can be completed with common household tools, and in most cases will take only 1-2 hours to complete. You will receive a comprehensive assembly guide to walk you through the process. And if you should have any questions, every member of our Customer Service group (1-888-820-5114) has experience assembling our products and would be happy to assist you.
Why does the Back Porch model take 4-6 weeks?
• An important factor in making compost in 14 days is the amount of materials being used. Volume helps retain the high temperatures generated by the materials in your ComposTumbler. The high temperatures are what helps to rapidly decompose your materials. The Back Porch model is not large enough to hold those high temperatures. It was designed for customers that want the benefits of quick composting (instead of the slow pile method), but only have small amounts of material to use.
Is a compost activator required?
• No. If you have a sufficient supply of high-Nitrogen "green" material (fresh grass, kitchen/yard waste, farm manure…) you will not need to use activator to make compost in 14 days. Many activators works as a replacement source of Nitrogen for times when you don't have an available supply of those items.
Can I compost in Winter?
• Your composting season is effectively over when the outside temperatures are consistently 40 degrees or below. At that point, you ComposTumbler should be emptied and cleaned out. The exception is our Back Porch model. Because of its high-density plastic drum, material can be stored inside it during Winter.
What should I do with materials when my drum is full or not in use?
• All materials (except grass) can be stored for future use. They can be stored in bags or a plastic trash can.
How long will my ComposTumbler last?
• All three versions of our ComposTumbler have been designed to provide you with many years of compost. Our metal drums are galvanized to provide rust resistance. The frames are tubular steel for strength and support. Plastic parts are made of high-density polyethylene. As with any piece of outdoor equipment, periodic care helps to get the maximum value from your purchase. With your ComposTumbler you will receive easy instructions for keeping your unit in tip-top shape. And for those customers looking for additional protection, we do offer a heavy-duty, weatherproof, vinyl cover for the Original and Compact models.
Does my purchase come with a warranty?
• Our warranty is simple, honest, and straightforward. All three versions of our ComposTumbler are warranted against defects in materials or workmanship for 5 years from the date of delivery. We will replace any defective part (or the entire unit if necessary) at our expense. This warranty is given to the original owner and is not transferable, nor does it apply to any damage caused by misuse.
How does the trial period work?
• Try a ComposTumbler in your yard or garden for 30 days (60 days for the Back Porch model). See for yourself how easily you can make rich, natural compost. If within that time you feel it isn't all we said, dismantle it, hose it off, and ship it back to us for a refund of the full purchase price (excluding shipping charges).
Which ComposTumbler is right for me?
• The Original model is for those that regularly accumulate 5 or 6 trash bags (up to 168 gallons) of material every few weeks. For customers that generate 2-3 trash bags of material regularly (up to 88 gallons), then the Compact model is right for you. If you accumulate less, or prefer to add small amounts daily, then you should consider our Back Porch model. In other words, select the largest size that you can regularly fill. |
