Planet Natural Help Page

Have questions that you need answers to? Below are answers to our most Frequently Asked Questions. View the Additional Help Topics for more general information on shopping, ordering, shipping and more!

Frequently Asked Questions:

What is the status of my order?
View instructions on checking the status of your order and get your shipping tracking number by clicking here.

How much does it cost to ship to ———–?
During checkout simply enter your zip code and select a shipping option. We will automatically calculate shipping costs for the products you selected.

Are you an authorized internet dealer?
Yes. We are fully authorized by our manufacturers to sell their products.

Will you share my information with other companies?
We will not share any customer information, including your e-mail address, with other companies.

Is my credit card information secure?
All purchase transactions are conducted over an encrypted connection using Secure Sockets Layer (SSL). Your web browsers will indicate that a secure connection is in place during the checkout process (look in the status bar at the bottom of your screen).

What is your return policy?
Product claims must be made within 30 days of purchase. The merchandise must be in new condition and in the original packaging with all of its paperwork. The shipping and handling charges will be refunded only if the item is defective or shipped as a result of our error. You will receive the refund upon our receipt and inspection of the merchandise.

Additional Help Topics:


Shipping/Order Status


Your Account

Corporate Information


Contact Us